“Time is a terrible thing to waste”
Aim for Awesome
Our professional and well trained team are heavily focused and devoted to customer service and satisfaction. The whole team at Real-Time 365 will be handpicked from the industry based on their level of experience and industry expertise, thus ensuring we can provide the best service and advice to you whenever you need it. Not only shall we aim to exceed your expectation operationally, we also endeavour to educate about the shipping process facilitating a more relaxed and proactive approach to handling your cargo.
High level service
Real-Time 365 are the only UK based Freight Forwarder to offer its supporters one dedicated office contact. This means from initial quote through to final delivery you need only speak to one person, your very own personal operator*. Throughout your relationship your personalised assistant will really get to know you & your business needs, enabling them to act quicker and in your interest concerning freight movements and shipping procedure. Working in this style produces a bespoke, high level service for all to enjoy and of course offers a very distinct advantage over our competitors. Making one call and talking to one person is far quicker (and more cost/time efficient) than being passed around the entire office for 5 minutes only to find no help, and receive no call back answering your important question. For us it’s one of the most frustrating, and unnecessary problems encountered in the workplace today, we want to help avoid any downtime caused by such inefficiencies.
Technology is our friend
In an age of technology, why not use it? We offer at-least 10** (ten) different ways to contact us. We know you can be on the move or otherwise engaged so it could be easier to send a quick message rather than pick up the phone to speak. However you want to interact with us we will respond to you via the same communication method so as to not risk disturbing a meeting or other important engagement.
Real-Time
Being available to our agents & supporters 365 days of the year, and working in Real-Time allows us to act on the most important requirements faster than anyone else. Ultimately this could result in your cargo being shipped/delivered/cleared or processed quicker than our competitors. All this can be done whilst you sleep sound in your bed, or rave it up at your office party!
Opportunity knocks
We’d like to think our different approach to business facilitates more opportunities for success and growth whilst remaining economical and efficient to our supporters. Our expertise and value-added services enable the supply chain to be streamlined and easily managed giving our Road, Sea & Air services a consistent and unrivalled high level of service.
Energize
Real-Time 365 encourage entrepreneurial spirit amongst employees and is a sensible company who invest in staff and services. We take pride in having a global reach but a personal and tailored approach to assist our supporters. We are committed to training and developing our staff to the highest levels possible ensuring a better service can be given.
We are convinced there is no better partner for your company and international development than us, and we look forward to hearing from you.
*please note your operator does require sleep and is entitled to holiday and will be susceptible to occasional illness or in the most unfortunate and extreme circumstance employment termination. In such an instance and for these rare occasions please rest assured you will be in touch with another professional of the company, before you know it, who will offer seamless continuity. **please feel free to contact us by any of the following methods; Freephone/Mobile Phone/Fax/Whatsapp/Text/Facebook/Twitter/email/skype/website/post